We want you to love your rakhi. If something isn't right, here's how returns, exchanges, cancellations and refunds work at Anaya Rakhi.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused and in original condition with all tags and packaging intact.
- Any item marked “non-returnable” on its product page is not eligible for return.
- Items bought during clearance, final-sale or festive-special events are not returnable unless they arrive damaged or defective.
- Shipping charges are non-refundable.
How to start a return
- Message us with your order ID (format
AR-YYYYMMDD-NNNN). - Tell us which item you’d like to return and why.
- We schedule a pickup from your delivery address — keep the original packaging and tags ready.
Exchanges & replacements
- Exchanges and replacements are accepted within 7 days of delivery.
- If a rakhi arrives damaged, defective, or is the wrong product, we replace it free of charge (subject to stock) or issue a refund.
- A non-damaged exchange for a different design is allowed within the window if the new item is of equal or higher value; you pay any price difference, and the returned item must be unused with original packaging and tags.
- If a requested replacement is out of stock, you may choose a refund instead.
- Only one exchange is allowed per item.
Cancellations
- Orders can be cancelled free of charge any time before they are shipped.
- Once shipped, an order cannot be cancelled but can be returned after delivery per the return policy above.
Refunds
- Refunds are issued to your original payment method after the returned item passes a quality check at our warehouse.
- Refund timeline: 5–7 business days after the returned item is received and approved.
- Prepaid cancellations are refunded within 5–7 business days.
- Shipping charges are non-refundable.