Anaya Rakhi Store respects your privacy. This policy explains what we collect, why, and how we protect it.
Information we collect
- Contact details you provide: name, email, and phone number.
- Shipping details: delivery address (including a recipient’s address when you send a gift).
- Order details: the items you buy and your order history.
- We do not collect or store your card number, CVV, OTP, or UPI PIN — payments are handled entirely by Razorpay.
How we use your information
- To process and deliver your orders.
- To send order updates and tracking via SMS, email, or WhatsApp.
- To provide customer support and handle returns or refunds.
Sharing your information
- With courier and logistics partners, to deliver your order.
- With Razorpay, our payment gateway, to process payments securely.
- We do not sell your personal information to anyone.
Payment security
All online payments are processed on Razorpay’s secure, encrypted gateway. We will never ask you for your full card number, CVV, OTP, or UPI PIN over chat, email, or phone.
Data retention & your rights
We keep your information only as long as needed to fulfil orders and meet legal requirements. You may contact us to access, update, or request deletion of your personal data.
Contact
For any privacy questions or requests, please reach us via our Contact page.